Privacy Policy
Last updated: January 17, 2026
1. Introduction
CarrierBook ("we," "our," or "us") operates the CarrierBook website and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully.
2. Information We Collect
Public FMCSA Data
We display publicly available information from the Federal Motor Carrier Safety Administration (FMCSA), including carrier names, DOT numbers, MC numbers, safety ratings, insurance status, and business addresses. This data is part of the public record and is sourced directly from FMCSA databases.
Information You Provide
When you create an account or claim a carrier profile, we collect:
- Account information (name, email address, password)
- Business information (company name, contact details)
- Profile enhancements (logo, description, website URL)
- Payment information (processed securely through our payment provider)
Automatically Collected Information
When you visit our website, we may automatically collect:
- Device information (browser type, operating system)
- Usage data (pages visited, time spent, search queries)
- IP address and approximate location
- Cookies and similar tracking technologies
3. How We Use Your Information
We use collected information to:
- Provide and maintain our services
- Process account registrations and profile claims
- Process payments and manage subscriptions
- Send service-related communications
- Improve our website and user experience
- Analyze usage patterns and trends
- Prevent fraud and ensure security
- Comply with legal obligations
4. Information Sharing
We do not sell your personal information. We may share information with:
- Service Providers: Third parties that help us operate our services (hosting, payment processing, analytics)
- Legal Requirements: When required by law, legal process, or government request
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly authorize sharing
5. Data Security
We implement appropriate technical and organizational measures to protect your information, including encryption, secure servers, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
6. Cookies
We use cookies and similar technologies to:
- Keep you signed in to your account
- Remember your preferences
- Analyze site traffic and usage
- Improve our services
You can control cookies through your browser settings, though disabling them may affect site functionality.
7. Your Rights
Depending on your location, you may have rights to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to or restrict certain processing
- Data portability
- Withdraw consent where applicable
Note: We cannot modify FMCSA data as it is public record. For corrections to FMCSA data, please contact the FMCSA directly.
8. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. FMCSA data is retained as part of our carrier database and updated regularly from official sources.
9. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
Email: support@carrierbook.com